Refund policy

Return Policy

Last Updated: July 21, 2026

Our Commitment to Your Satisfaction

At Taylor Made Cosmetics RX, we are committed to providing premium physician-curated skincare and wellness products. Because many of our products are topical skincare formulations and dietary supplements, we maintain strict quality and safety standards for every product we sell.

Return Eligibility

For the protection of all customers, all skincare products and dietary supplements are final sale and are not eligible for return or refund.

Due to health, hygiene, and product integrity standards, opened or used skincare products and dietary supplements cannot be accepted for return or exchange.

We are unable to accept returns or exchanges for:

  • Skincare products
  • Dietary supplements
  • Promotional or clearance items
  • Gift cards

This policy helps ensure every customer receives products that have not been compromised while maintaining the highest standards of quality and safety.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 calendar days of delivery at:

Email: contactus@taylormadecosmetics.online

To help us resolve your request as quickly as possible, please include:

  • Your order number
  • Photographs of the product and its packaging
  • A brief description of the issue

Our Customer Care Team will promptly review your request and work toward an appropriate resolution, which may include a replacement, refund, or other remedy, as appropriate.

Our Satisfaction Commitment

Your experience is important to us.

Although we do not accept returns on skincare products or dietary supplements, we genuinely want every customer to be satisfied with their purchase.

If you are unhappy with your experience, please contact our Customer Care Team. After carefully reviewing your concerns, we may, at our sole discretion, issue a Taylor Made Cosmetics RX promotional credit or store credit toward a future purchase.

Store credits:

  • Are issued on a case-by-case basis.
  • Have no cash value.
  • Cannot be redeemed for cash.
  • May be subject to expiration dates or promotional terms.

Issuing a promotional credit is intended solely as a gesture of goodwill and customer satisfaction. It does not constitute an admission of product defect, liability, or warranty.

Order Changes and Cancellations

Orders are processed promptly after they are placed. Once an order has entered fulfillment, we cannot guarantee changes or cancellations.

If you need assistance, please contact us immediately after placing your order. We will make every reasonable effort to accommodate your request before shipment.

Policy Updates

Taylor Made Cosmetics RX reserves the right to modify or update this Return Policy at any time without prior notice. Any changes become effective immediately upon posting to this page. We encourage customers to review this policy periodically to remain informed of our most current return procedures.

Questions?

Taylor Made Cosmetics RX Customer Care

Email: contactus@taylormadecosmetics.online

Website: www.taylormadecosmetics.online